Terms of service

These BANSHIMOKU OFFICIAL STORE Terms of Use (hereinafter referred to as "these Terms") apply to all customers (hereinafter referred to as "Members") who use the mail order service (hereinafter referred to as "Service") on the "BANSHIMOKU OFFICIAL STORE" (hereinafter referred to as "Website") provided by Jisedai Co., Ltd. (hereinafter referred to as "Company").

Please note that the various terms and conditions attached to the use of each service on this Site constitute part of these Terms, and all such terms and conditions are incorporated into the Terms of Use. (However, for services linked to other companies' websites, support is not available from this Site, and the terms and conditions of each linked website must be followed.)

If you are a minor, please obtain your parent's consent to these Terms of Use before using this Service.

Article 1 (Changes to these Terms)
1. We reserve the right to change these Terms at any time to the extent permitted by law.
2. If we make any changes to these Terms and Conditions, we will notify Members by posting the revised Terms and Conditions on this Website after setting a notice period we deem reasonable prior to the revised Terms and Conditions taking effect. However, if the changes to these Terms and Conditions are in the general interest of Members, we may waive the notice period.
3. Even if the Company deems it necessary, we may notify Members of necessary matters at any time, even if the changes are not related to changes to these Terms and Conditions.
4. The notice in the preceding paragraph will be deemed to have been given to all Members when it is posted on this Website.

Article 2 (Use of this Website)
1. Members shall use this Service in accordance with these Terms and Conditions and the terms and conditions set forth on this Website.
2. This Website is accessed at the Member's discretion, and Members shall be responsible for their use of this Service.
3. If a minor wishes to use this Service, parental consent is required. Use by a minor will be deemed to have been obtained from parental consent.

Article 3 (Regarding Posted Content)
1. The content and business activities posted on this website may be changed or discontinued without notice to members. Furthermore, the Company makes no guarantees regarding the information provided by the Company.
2. The Company may temporarily suspend provision of this website and the Services without prior notice to members in any of the following cases:
1. When periodic or emergency system maintenance is performed on this website and the Services.
2. When provision of this website and the Services becomes impossible due to fire, power outage, etc.
3. When provision of this website and the Services becomes impossible due to natural disasters such as earthquakes, volcanic eruptions, floods, and tsunamis.
4. When provision of this website and the Services becomes impossible due to war, unrest, riots, civil unrest, labor disputes, etc.
5. When the Company determines that a temporary suspension of this website and the Services is necessary for operational or technical reasons.
3. The Company shall not be liable for any damages suffered by members or other third parties resulting from delays or suspensions in provision of this website and the Services for reasons other than those listed in the preceding paragraph.
However, this does not apply if damage to members is caused by the Company's intentional or gross negligence.

Article 4 (Account Information Registration)
1. To use this Service, you must register a BANSHIMOKU OFFICIAL STORE account.
*To log in, you will need the email address, password, and other information entered when registering your account.
2. Members are responsible for managing the account information registered pursuant to the preceding paragraph. The Company will deem all actions and consequences performed using this Service through a Member's account to have been performed by the Member themselves.
3. Members must keep their registered account information up to date. The Company shall not be liable for any disadvantage suffered by a Member due to outdated account information.

Article 5 (Notifications Regarding Product Orders and Shipping)
1. When a Member places an order on this Site, the Member will be notified via an order confirmation.
2. The Company will notify the Member of the shipment via a product shipping notification upon shipment of the product.

Article 6 (Contract Formation)
1. A sales contract for products (hereinafter referred to as the "Sales Contract") will be formed when we send an order confirmation to the member's registered email address.

Article 7 (Payment Methods)
1. Members will pay for the product price, etc., using the payment method designated by us (credit card payment, convenience store payment, etc.; additional payment methods may be added).

Article 8 (Contract Termination)
Even after a sales contract has been formed, we may terminate the sales contract for the following reasons. In such cases, we will contact the member's registered contact information.
① If the product cannot be delivered within a reasonable period due to incorrect registration information or prolonged absence.
② If the registration information or the member's personal information contains false information.
③ If credit card payment is selected and approval is not obtained from the credit card company.
④ If convenience store payment is selected and payment for the product, etc. is not received within the specified period.
⑤ If another payment method designated by our company is selected and payment for the product, etc. is not received within the specified period.
⑥ If we contact the member regarding the terms of purchase (such as payment method or product delivery method) and do not receive a response within two weeks.
⑦ If product delivery becomes impossible for reasons not attributable to our company, such as the discontinuation of product production.
⑧ If our company otherwise determines that the member has engaged in fraudulent or inappropriate behavior in connection with the use of this website.

Article 9 (Shipping of Products)
1. Our company will deliver the product to the member or to the shipping address designated by the member via courier service or other means by a shipping company designated by our company.
2. If payment is made by credit card, the shipping procedure for the product will begin after approval from the credit card company. It will take approximately 10 business days for the product to be delivered.
3. If payment is made by convenience store payment, the shipping procedure will begin once the product price and other details have been confirmed (separate provisions will apply for payment by other payment methods designated by our company). It will take approximately 10 business days for the product to be delivered.
4. If the shipping company has delivered the product to the address designated by the member, but the member does not receive the product within a reasonable period of time due to an unknown delivery address or prolonged absence, etc., our company will be deemed to have fulfilled its contractual obligations, and we will not be liable for any damages suffered by the member due to non-delivery.
5. The delivery period may be extended for the following reasons. However, in this case, our company will not be liable for any damages suffered by the member due to delayed delivery of the product.
However, this does not apply if the member is caused damage through our intentional or gross negligence.
① When there is a large number of orders.
② When delivery is impossible due to worsening transportation conditions caused by weather, disasters, infectious disease outbreaks, or other factors.
③ When a product is temporarily out of stock.
④ When production of a product is delayed.
⑤ When there is an error in your order or payment, such as an overcharge or shortfall.
⑥ When shipping operations are temporarily suspended due to summer holidays, New Year's holidays, or consecutive holidays.
6. If you have not received your product or notice of a delay within one month after we confirm your payment (or after we confirm your order if you paid by credit card), please contact us.

Article 10 (Regarding Product Exchanges, etc.)
1. If the delivered product is damaged, defective, or incorrect, we will exchange it. Returns and refunds are not permitted in this case.
2. In the case of the preceding paragraph, the member must contact us within seven days of receiving the product, providing their name, order number, and the condition of the product. If they contact us after this date, we will not accept exchanges.
3. Notwithstanding the provisions of Paragraph 1, in the case of Article 8, Paragraph 7, or if a product cannot be exchanged due to a sold-out product, etc., we will provide a refund instead of an exchange. The same applies to the preceding paragraph.

Article 11 (Prohibited Acts)
1. If a member engages in any of the following activities, or if there are reasonable grounds to suspect such activity, our company reserves the right to cancel or terminate the member's order, suspend or delete the member's account, or take any other measures we deem necessary:
1. Activities that infringe the copyright or other intellectual property rights of other members, third parties, or our company.
2. Activities that transmit or post harmful computer programs, etc.
3. Activities that cause harm to third parties.
4. Use of this site for commercial purposes without our prior consent.
5. Activities that violate public order and morals.
6. Activities that are linked to criminal activity.
7. Activities that violate laws and regulations.
8. Other activities that our company deems inappropriate.
2. If a member causes damage to a third party through their use of this site and the services, the member shall resolve the matter at their own responsibility and expense and shall not cause any inconvenience or damage to our company.
3. We shall not be liable for any damages incurred by members as a result of their use of this website and the Services, except in cases where such damages are attributable to our company, and shall have no obligation to compensate for such damages.
However, this does not apply to cases where damages are caused to members due to our intentional or gross negligence.
4. If a member violates this article and causes damage to our company, we may demand compensation for the damages suffered from the member.

Article 12 (Responsibilities Other Than the Service)
1. We shall not be liable for any transaction contracts or their fulfillment other than those for products handled through the Services operated by our company on this website. We shall not be liable for the provision or modification of any services other than the Services operated by our company, or for any damages or disadvantages incurred by members or third parties arising from such services.
However, this does not apply to cases where damages are caused to members due to our intentional or gross negligence.

Article 13 (Links to Websites Other Than Ours)
1. We are not responsible for the protection of members' personal information and other data on websites of corporations or individuals other than ours that are linked to this website.

Article 14 (Compliance with Applicable Laws, Regulations, and Other Standards)
1. We will comply with applicable laws, regulations, and other standards regarding the services provided on this website and the personal information provided by members.

Article 15 (Handling of Personal Information)
1. For our website's personal information protection policy, please see our Privacy Policy.

Article 16 (Governing Law, Jurisdiction)
1. All contracts regarding members' use of this service are governed by the laws of Japan, all terms and conditions related to this service, and the terms and conditions of each service provider.
2. In the event of a dispute or litigation between members and our company, the members agree that the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.

Article 17 (Contact Information)
1. Inquiries regarding the operation of this service and its users should be directed to the following address. Inquiries will not be accepted via the main telephone numbers or other contact points of our company or any of our affiliated companies.
■ Contact Information
Support Desk
Email: support@banshimoku-official-store.com
Please note that we will only respond on business days (weekdays excluding weekends, holidays, summer holidays, and New Year's holidays).
*This is an inquiry desk for mail order sales only.
Please refrain from contacting us for inquiries other than those related to mail order sales.

Additional Provisions: These terms and conditions will come into effect on February 21, 2026.